Our Clients

The Level of Service is Exceptional

Moving to 10D Tech Managed IT Services has been a game changer for Community Outreach Inc. Before partnering with 10D Tech, we relied on a self-trained staff member for our IT needs. This approach was moderately successful for a while but wasn't sustainable or scalable. When the pandemic hit, and we expanded to remote work with more laptops and remote employees, we realized we needed a more robust solution.

With 10D Tech, we were able to avoid frequent outages and security failures while correcting efficient processes. With their help, we've stabilized our IT network, increased staff efficiency and enhanced its security.

We haven't used other IT firms before, but I can confidently say that 10D Tech's support is faster than having an in-house employee handle our IT needs. The level of service they provide is exceptional.

If you're considering 10D Tech as your IT firm but are still unsure, let me share our experience. As a non-profit organization, cost was a significant factor for us. However, when we considered the cost of hiring a full-fledged team to manage our IT needs, partnering with 10D Tech made perfect sense. Their services have helped us secure our IT infrastructure, making it more reliable and efficient.

We’re extremely satisfied with our decision to move to 10D Tech Managed IT Services and highly recommend them to any organization seeking professional, reliable, and efficient IT solutions.

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10D Tech Has Helped Us Look Into The Future

Since 10D Tech has been working with us, the efficiency and knowledge they bring to the table have been greatly appreciated. They are quick to understand our current needs and help us look into the future. Our IT problems are solved quickly and efficiently thanks to 10D. When we used in-house IT, there were long wait times and a lack of expertise in dealing with certain subjects. This led to frustration on our part, and on the part of our Students and Staff. They have helped us upgrade our technology infrastructure and devices, which are now vastly superior to what they were just a few years ago. Thanks to their knowledge and expertise, we are able to look into the future and plan for upcoming changes and challenges. We highly recommend their services to any business that is looking for a reliable and trustworthy IT provider. The cost for us to employ them has been worth it in every aspect and we have greatly enjoyed the relationship we have with them. Working with 10D Tech has been a game-changer for us, and we are very grateful to have them on our team.

 

We Thought We’re The Only Client.

The most significant benefit we have found is the nearly immediate response and resolution of workstation and network issues, IT concerns, new equipment installation, integration, onboarding, and more.  Our previous IT services provider only reacted to our issues, but 10D Tech proactively informs us of impending equipment issues, Virus warnings, or a better way to manage our network.

We have confidence that 10D is on the job, watching out for Supported Employment Services. It’s like we have an internal dedicated IT staff. Sometimes the other IT providers weren't available when we needed them or simply didn't know the answers and took days or even weeks to sort out solutions. They respond quicker than when we DID have an internal staff. Plus, they are knowledgeable, so the issues get resolved so quickly we thought we were the only client. The comparison is drastic; if we experience a network or workstation problem, 10D fixes it quickly vs. days or weeks.

Quickest Tech Support Team! Immediate Response!

The cost savings is what initially drew us to 10D Tech, but we discovered right away that 10D Tech has the quickest tech support team; sometimes, they fix issues before we even get through the troubleshooting call.  Our non-profit ministry made the switch to 10D Tech, consolidating services across all of the Adult & Teen Challenge Pacific Northwest offices and have been very impressed with their support, the quick response time and ease of working with them. It's easy to provide support when everything is going well, but when things go poorly, that is when you need great support and 10D Tech provided it when we needed help.

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10D Tech Provides Peace of Mind and Reliable Support in a Timely Manner

Peace of Mind has to be the biggest benefit of working with 10D Tech. Not only peace of mind that the hardware we have now is fully functional but also the support that we receive from 10D Tech. I know that if we run into any problem from here on out, I can simply send an email and expect a solid solution within a timely manner.

Throughout my career, I’ve worked with several different companies. 10D Tech has proven itself to be available and willing to help no matter the problem we face. In other companies, there is usually some dread when having to send a help email. Mainly because you know that you're going to get a round-a-bout Band-Aid fix at best. With 10D Tech that is not the case. You get a solid solution each and every time.

If you are on the fence about IT firms, you will get a peace of mind, and solid and timely solutions to any problem from real people that actually care about your business. Hands down 10D Tech is the company to go with.

 

Personal, Patient and Easy to Work With!

The most significant benefit of working with 10D Tech is that I have someone I can call. I can speak directly to technicians that I now know and have met face to face. Their customer service is superb; my issue or problem is resolved quickly, usually before the time they set. All of the techs can explain things to me so that I can understand them. Not everyone speaks Tech. They are patient when explaining and giving instructions while training my staff on how to use our new technology. They were able to save us money but bottom line … Customer Service! In this day and age, everything is automated or done through a call center. You can't put a price on customer service. 10D Tech is fast, efficient and local.

  

Professional, Prompt And Reliable Service That Gives Peace Of Mind

The fact that I always have a knowledgeable person to talk to when running into IT problems, without having to go through a phone tree. When I do have an issue, they are dedicated to a timely resolution, generally within the same day. It gives me peace of mind to know that my business protection from cybercrime is always up to date. I also value that I don't have to worry about the technical aspect of HIPAA compliance.

  

Quick Response, Expert Knowledge, Goes the Extra Mile

Not everyone can afford a technology expert on staff, 10D Tech fills that position for us by always knowing the best solutions to our problems, guiding our technology needs in the best of practice solutions. The willingness to go the extra mile for Old West Federal Credit Union allows us to trust their advice when we strategize for upgrades to our technology and growth of our business. We trust their advice based upon years of service and expert knowledge of treating our business as if it is their own.

 

You Call, They Answer, It's Taken Care Of!

The biggest benefit of using 10D Tech is, without a doubt, having someone local, who reacts promptly and is not someone located in a call center across the country. They are boots on the ground people who care about their community. Their response time is fantastic, as well as not having to go through a phone tree to get someone. Also, there have been numerous times where 10D Tech could have made more money from us by suggesting features that we thought we needed but didn't. Having someone on our side, looking out for OUR interests, versus their bottom line is essential when it comes to building trust. You won't know until you know…and then you'll know.

  

WAH-LAH! Help is on the way!

Since I began working with 10D Tech, my biggest benefit has been the one-button action for resolving any issues.

“One button action!  If I have an issue, I just go to my 10D Tech button, briefly describe what I need help with and

WAH-LAH!  Help is on the way!”

What sets 10D Tech apart is its quick response time and exceptional follow-through. They ensure that every issue is resolved promptly, leaving no room for frustration or delays.

10D Tech delivers the whole package. Not only do they provide expert device recommendations and assist with setups and destruction of old devices, but they also excel in their compassionate approach towards customers like me who aren't tech-savvy. The team at 10D Tech never makes me feel foolish when I ask questions or seek help because they understand that “IT is NOT my gig.”

My recommendation is to choose 10D Tech for all your IT needs. They combine expertise, exceptional service, and a friendly approach that will make your technology experience seamless and stress-free.

We Have Demanding IT Needs

Since we’ve worked with 10D Tech, our IT infrastructure has stabilized dramatically. 10D helped us transition over to Office 360 and it’s been pretty painless.

We’ve never worked with an IT firm before; we had in-house support. I like having the pretty immediate access to the help desk and the ability for tech support to log into my system and see what is happening. I also like that when we get something that looks suspicious (there’s lots of that going on), the help desk team is happy to take those calls and encourages us to check it out instead of making us feel bad for asking the question.

I have recommended 10D tech to at least 2 different businesses. Having remote support for our IT infrastructure has been a real benefit for a small organization like ours. We can’t afford to hire an IT team, but we have demanding IT needs, too, even if we are relatively small.

  

Committed To Our Success, Great Value

We found the cost of using 10D Tech saved us money compared to similar services from a large national company. They are local and will show up onsite quickly should the need arise. 10D diagnosed an issue the Internet Provider was having and helped us get the provider to fix the problem … all as part of their hands-on service.

  

10D Tech NEVER Passes The Buck! Problem Solvers!

The staff at 10D is very responsive to our requests for help. If they are working on another client who has critical issues, they let us know the timeframe to expect our problem to be resolved.  Usually faster than what they say it would be.

The initial onboarding process was huge; 10D met with us to review our expectations, map our equipment, critical software and familiarize themselves with our operations.  It has made a big difference in the service we received from 10D. Even if the issue was more from our Agency Management Software, Microsoft, or other IT vendors, the 10D staff stayed on top of it, monitoring the outside ticket status until that vendor ticket was closed. The combination of their Computer and Telephone expertise has been unequaled.  10D Tech has never passed a service issue back to us to handle with our vendor service providers.

  

We Now Focus On Taking Care of Patients!

The primary benefit of having 10D Tech manage all of our Cybersecurity, Network, Workstations and Telephone systems gave us the ability to focus on providing healthcare instead of fixing a printer or computer issue. We had not worked with any IT provider in the past and were spending way too much time making sure everything was working correctly, now we simply call or complete a support ticket for assistance. The responsiveness is exceptional. 10D Tech took the time to understand what we were looking for and where our deficiencies were, and comfortably remedied the issues we had.